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  V1.32, last updated 23rd November 2015



Happy from Hospital Volunteers
Volunteer Centre West Berkshire
Happy from Hospital is an initiative to provide assistance to the over 65s who may require assistance upon entering or leaving hospital. The Red Cross, Age UK Berkshire and The Volunteer Centre have been approached to work in partnership to help elderly and socially isolated people to ensure a better care path surrounding hospital stays.

Happy from Hospital volunteers are being recruited from across the district to be trained to add value to, but not replace, full time professionals by affording a little more time. They help to ensure any care package is delivering as promised, perhaps picking up prescriptions and arranging transport using the network of voluntary car schemes. It means helping with telephone calls or just providing reassurance. Happy from Hospital volunteers will be able to offer three hours per week and be helping one or possibly two people at a time if needed. Part time professional staff are on hand to guide you if required.

Volunteers will liaise with and refer to other agencies (voluntary or statutory) as required to bring good services to the patient or signpost them accurately to local services and facilities.
Skills and Qualifications:
The main requirement is an understanding and interest in the needs of older people. You will also need:

1. A friendly, professional and caring manner
2. Ability to demonstrate patience, sensitivity and reliability
3. An open minded approach to individuals, avoiding judgement and stereotyping
4. Ability to listen to others and explain things clearly without jargon or being patronising
5. Excellent verbal and written communication skills including in person and on the telephone, and the ability to identify problems and seek solutions
6. Ability to assimilate and understand information by listening and reading
7. Ability to write legibly and keep intelligible notes and records
8. Ability to carry out basic calculations
9. Ability to work as part of a team
10. Ability to get round your area of district
11. Good basic IT skills such as email
For more information about this opportunity please contact Alison Sloan, email