Charitable Incorporated Organisation No. 1156302

Queen's Award for Voluntary Service 2005


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  V1.31, last updated 08 August 2015




A very worthwhile volunteering opportunity - Better Care Volunteers


The Better Care Fund is an opportunity for West Berkshire Council and the local NHS Clinical Commissioning Group to commission joined-up services for their communities. One initiative within the fund is to provide assistance to the over 65s who may require assistance upon entering or leaving hospital. The Red Cross, Age UK Berkshire and The Volunteer Centre have been approached to work in partnership to help elderly and socially isolated people to ensure a better care path surrounding hospital stays.

Better Care Volunteers (BCVs) are being recruited from across the district to be trained to add value to, but not replace, full time professionals by affording a little more time. They will help to ensure any care package is delivered as promised, perhaps picking up prescriptions and arranging transport for them using the network of voluntary car schemes. It will mean helping with telephone calls or just providing reassurance. Better Care Volunteers will be able to offer 3 hours per week and be helping 1 or possible 2 people at a time if needed. Part time professional staff are on hand to guide you if required.

Liaising with and referring to other agencies (voluntary or statutory) may be required to bring good services to the patient or signpost them accurately to local services and facilities. BCVs will seek advice and guidance from their Care Support Worker.


Skills and Qualifications:

An understanding and interest in the needs of older people:

1 A friendly, professional and caring manner
2 Ability to demonstrate patience, sensitivity and reliability
3 An open minded approach to individuals, avoiding judgement and stereotyping
4 Ability to listen to others and explain things clearly without jargon or being patronising. Excellent verbal and written communication skills
       including in person and on the telephone and the ability to indentify problems and seek solutions
5 Ability to assimilate and understand information by listening and reading
6 Ability to write legibly and keep intelligible notes and records
7 Ability to carry out basic calculations
8 Ability to work as part of a team
9 Ability to get around their area or district
10 Good basic IT skills such as email
Other Information:

Age/Gender Restrictions: 25 plus
Equal Opportunities Policy: Yes
Expenses: Yes - out of pocket
Insurance Cover: Yes
Training: Adult safeguarding, lone worker, and various ad hoc courses such as dementia awareness (as required)
Contact Details:

Garry Poulson
Volunteer Centre West Berkshire
1 Bolton Place
Northbrook Street
RG14 1AJ

Tel 01635 49004